goya9 Legal Document

goya9 Privacy Policy

Protecting your personal information is our highest priority. This policy describes how we collect, use, and keep your information secure.

Last Updated: January 2026

This Privacy Policy ("Policy") applies to all users of the goya9 platform. By using the goya9.cam website, you are considered to have read and agreed to all terms of this Policy. We may update this Policy from time to time; continuing to use the site after any changes means you have accepted the updated Policy.

01 Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify a person. "Processing" means any operation performed on data, including collection, storage, modification, transfer, or deletion.

This Policy applies to goya9's website, mobile version, and related services ("Platform"). Information may be collected under this Policy when you register an account, participate in a game, make a financial transaction, or contact our support team.

02 What Information We Collect

2.1 Information Provided at Registration

The information you provide when creating an account may include:

Full name and date of birth
Email address
Password (stored in encrypted form)
National ID or passport number (for identity verification)
Address and postal code

2.2 Information Collected Automatically While Using the Service

Some information is collected automatically when you use the Platform:

IP address and device identifiers
Browser type and version
Operating system information
Session duration and page visit data
Information collected from cookies and similar tracking technologies

2.3 Financial Transaction Information

Payment-related information is processed during deposits and withdrawals. For transactions made through bKash, Nagad, Rocket, or Upay, relevant transaction identifiers and account references are stored. We never store your full bank account number or PIN.

03 Purpose of Using Information

goya9 uses collected information for the following purposes:

Ensuring account registration, verification, and secure operation
Processing transactions and completing deposits and withdrawals
Age verification (confirming 21+) and identity confirmation as required by applicable law
Preventing fraud, money laundering, and unauthorized activity
Providing customer support and resolving complaints
Improving service quality and developing new features
Meeting applicable legal obligations
Enforcing responsible gambling policies

04 Data Storage and Security

goya9 uses industry-standard SSL encryption technology to keep your personal information secure. Data stored on servers is kept in encrypted form and regular security audits are conducted.

4.1 Technical Security Measures

Transport Layer Security (TLS) encryption
Firewall and intrusion detection systems
Regular security patches and updates
Restricted staff access controls

4.2 Data Retention Period

Information may be retained for the entire duration your account is active and, after account closure, for a specified period as required by law. Records of financial transactions are generally retained for an extended period.

05 Sharing Information with Third Parties

goya9 does not sell or rent your personal information under any circumstances. Information may be shared in the following limited situations:

5.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers) and identity verification. These partners receive only the information necessary to perform the service and may not use it for their own purposes.

5.2 Legal Obligations

Information may need to be disclosed as required by court orders, regulatory authority directives, or applicable law. No information beyond what is required by applicable law will be provided.

5.3 Fraud Prevention

Relevant information may be shared with industry-recognized organizations or law enforcement agencies to prevent financial crime and fraud.

06 Cookie Policy

The goya9 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Cookies We Use

Essential Cookies: Required to maintain login sessions and ensure security.
Functional Cookies: Used to remember your preferences and language selection.
Analytical Cookies: Used to analyze user behavior in order to improve service quality.

You can control or disable cookies through your browser settings. However, disabling certain cookies may reduce the functionality of the service.

07 Your Rights

As a goya9 user, you have the following rights:

Right of Access: The right to know what information we hold about you.
Right to Rectification: The right to correct inaccurate or outdated information.
Right to Erasure: The right to request deletion of your information in certain circumstances.
Right to Restrict Processing: The right to request that data processing be limited in certain cases.
Right to Object: The right to object to the use of your information for certain specific purposes.

Please note that some rights may be limited with respect to information retained to meet legal obligations. To exercise these rights, contact us at [email protected].

08 Protection of Minors' Information

goya9 is a service for users aged 21 and above. We do not intentionally collect information from anyone under the age of 21. An age verification process is followed at the time of registration.

If we become aware that information from a minor has been collected for any reason, that information will be deleted immediately and the associated account will be closed.

09 International Data Transfers

goya9's servers and data centers may be located in various countries. Appropriate protection in accordance with international standards is ensured when transferring data. We only work with partners who maintain adequate data protection standards.

End-to-end encryption is used during data transfers and the volume of data transferred is kept to a minimum.

10 Policy Changes and Updates

goya9 reserves the right to amend this Privacy Policy as needed. For significant changes, a notification will be sent to the registered email address or a notice will be displayed on the Platform.

Continuing to use the website after any changes means you have consented to the updated Policy. We therefore recommend reviewing this page regularly.