goya9 Terms and Conditions

01 General Provisions

goya9 ("we", "Company" or "Platform") is an online casino and sports betting service provider. These Terms apply in both English and Bengali; however, the Bengali version takes precedence for the convenience of Bangladeshi users.

These Terms must be read together with our Privacy Policy and Responsible Gaming Guidelines. All documents together form the complete agreement between goya9 and the user.

1.1 Effectiveness of Terms

These Terms take effect from the moment you access the goya9 website or application. The Company reserves the right to modify these Terms at any time without prior notice, and continued use of the platform after updated Terms are published will be considered acceptance of the revised Terms.

02 Eligibility and Registration

2.1 Age and Eligibility Requirements

To create an account on goya9 and use its services, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age.
• You must register using your real identity.
• Each person may create only one account.
• Creating multiple accounts from the same household or the same IP address is prohibited.
• You must provide all registration information truthfully and accurately.

2.2 Identity Verification (KYC)

goya9 reserves the right to verify a user's identity at any time. Identity verification may be mandatory for withdrawals or transactions above a certain limit. The following documents may be required for identity verification:

• National Identity Card (NID) or photocopy of passport
• Recent utility bill or bank statement (for address verification)
• Proof of ownership of the payment method

03 Account Management

3.1 Account Security

You are solely responsible for the security of your goya9 account. Do not share your password, login details, or any confidential information with third parties. If you suspect any unauthorized access, notify our support team immediately.

3.2 Account Suspension or Closure

goya9 reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of these Terms
• Detection of fraudulent or suspicious activity
• Providing a false identity or information
• Proven to be a minor
• Failure to complete identity verification upon our request

3.3 Account Closure at User's Own Request

You may request to close your account at any time via our live chat or email. Please withdraw your balance before closing your account. Returning any remaining funds after the account is closed may be difficult.

04 Deposits and Withdrawals

4.1 Deposit Terms

The following terms apply when depositing funds into goya9:

Only deposit from a payment account registered in your own name. Deposits through third parties are prohibited and such transactions may be returned.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Large withdrawals may be delayed until identity verification is complete.
• Withdrawals can only be made using the same method used for the deposit.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.

05 Bonuses and Promotions

5.1 Welcome Bonus

goya9 offers new players a 100% bonus on their first deposit, up to ৳20,000. The following terms apply to this bonus:

• A minimum deposit of ৳100 is required to receive the bonus.
• A wagering requirement of 25x must be met before the bonus can be activated.
• The bonus may not apply to certain games or game categories.
• If the wagering requirement is not met within a specified period from the date the bonus is issued, the bonus may be cancelled.

5.2 General Bonus Terms

goya9's general bonus terms apply to all bonuses and promotions:

• Claiming a bonus more than once from the same person, household, or IP address is prohibited.
• If bonus abuse is suspected, goya9 reserves the right to cancel the bonus and suspend the account.
• Bonuses cannot be transferred from one account to another.
• The specific terms of each promotion will be stated on the promotion page.

06 Gaming Rules

6.1 Fair Play and Integrity

All games on goya9 are operated in a fair and transparent manner. Our game system determines every outcome randomly and is free from any outside influence. We encourage all players to play honestly and fairly at all times.

6.2 Technical Issues

If a loss occurs due to a technical error or disconnection during gameplay, goya9 generally considers that round void and refunds the wagered amount. However, in some cases a decision is made after reviewing system logs.

6.3 Finality of Game Results

The results of completed games are considered final. goya9's server logs are treated as the official record of game results. If there is a discrepancy between the result displayed on screen and the server log for any reason, the decision will be made according to the server log.

07 Prohibited Activities

The following activities are strictly prohibited on the goya9 platform:

• Cheating: Using any software, bot, automated system, or other technical method to gain an unfair advantage.
• Collusion: Attempting to influence game results by colluding with other players.
• Money Laundering: Using the platform to clean or transfer funds from illegal sources.
• Account Sharing: Allowing another person to use your account.
• Bonus Abuse: Using multiple accounts or false information to unfairly claim bonus benefits.
• System Attacks: Attempting unauthorized access to or attacks on goya9's systems, servers, or networks.
• Minor Access: Assisting any minor in using an account.

08 Responsible Gaming

goya9 is committed to responsible gaming. We always view gaming as a source of entertainment, not a means of financial gain. The following features are available on our platform:

• Option to set a personal deposit limit
• Option to voluntarily self-exclude
• Gaming time tracking and control
• Special support for players with gambling-related problems

For more details, visit our Responsible Gaming page. If you feel that gambling is negatively affecting your life or someone you know, please contact our 24/7 live chat support.

09 Privacy and Security

We take every effort to protect your personal information. All our transactions are secured through SSL encryption technology. To learn more about how your information is collected, used, and stored, please read our Privacy Policy.

Your personal information is not shared with third parties except in the following cases:

• Third parties required for payment processing and financial verification
• Cases involving legal obligations or government directives
• Fraud prevention and security service providers

10 Intellectual Property

All content on the goya9 website — logos, brand names, designs, graphics, text, software, and other elements — are the intellectual property of goya9. Copying, distributing, modifying, or using them for commercial purposes without permission is prohibited.

Game content, animations, and software are the intellectual property of the respective game providers and may be used subject to their terms and conditions.

11 Limitation of Liability

goya9 is not liable for the following:

• Losses caused by internet connection issues or technical failures of third parties.
• Service disruptions due to natural disasters, war, government restrictions, or any other force majeure events.
• Losses caused by the user's own negligence or mistakes.
• Losses caused by unauthorized access, if the user has shared their login credentials with another person.

12 Amendment and Termination of Terms

goya9 reserves the right to partially or fully amend these terms and conditions at any time. In the case of significant changes, users will be notified within a reasonable period, by email where possible. Continued use of the platform after any changes will be considered acceptance of the new terms.

goya9 reserves the right to partially or fully discontinue the service at any time. Prior to any discontinuation, users' account balances will be settled appropriately.

13 Contact and Dispute Resolution

13.1 Contact

If you have any questions or complaints regarding these terms, please contact us:

• Live Chat: 24/7 direct support in Bengali is available.
• Email: [email protected]

13.2 Dispute Resolution

If a dispute arises, please contact our support team first. We aim to resolve all complaints fairly and promptly. If a resolution cannot be reached internally, third-party mediation may be arranged with the consent of both parties.